Challenges:
GlobalFoundries prides itself on its Research and Development efforts to be ahead of new products and technology, but the challenges that they face need to also be tackled head-on. There are a few main issues:
- 1. Manual System Maintenance Efforts: The long process of updating each system manually takes up time that is invariably an ever growing challenge to maintain systems functional and in check.
- 2. Customer Service Complexity: Customer service continues to battle with a sometimes-overly complicated process that creates efficiency within the extremes of both Customer and Internal Ticket management in Salesforce.
- 3. Automation Deficiency for Efficiency and ROI Enhancement: GlobalFoundries struggles with automations that should be in place — which can impact task reduction and Return on Investment (ROI) across the Salesforce ecosystem.