What’s the problem?
The client wanted to automate their entire end-to-end processes across B2B and B2C thereby making them a more digitized customer.
The client sought to improve and simplify their entire business process that covers B2B as well as B2C areas. Salesforce was identified as the primary driver to enable customerfacing agents in call centers, stores, partner organizations and sales teams. Multiple Salesforce projects in the client portfolio aim at: enhancing customer centricity, speeding value delivery, increasing productivity by strategic digitization of processes.