What’s the problem?
The client aimed to digitize their comprehensive end-to-end processes spanning both their B2B and B2C operations.
The client aimed to modernize and streamline their entire business workflow encompassing both B2B and B2C sectors. Salesforce was selected as the central tool to empower customer-facing staff across call centers, stores, partner organizations, and sales teams. Within the client’s portfolio, multiple Salesforce projects share a common objective: enhancing customer focus, accelerating value delivery, and boosting productivity through the strategic digitization of processes.