Challenges:
While GlobalFoundries places a strong emphasis on Research and Development for new products and technology, it is crucial to address the obstacles encountered by the organization. The primary challenges include:
- 1. Manual System Maintenance Efforts: The arduous task of manually updating multiple systems proves time-consuming, posing a challenge to the seamless upkeep of various platforms.
- 2. Customer Service Complexity: The customer service team grapples with intricate processes, facing a prolonged journey in managing both customer and internal tickets within the Salesforce system.
- 3. Automation Deficiency for Efficiency and ROI Enhancement: GlobalFoundries contends with a lack of essential automations, impeding efforts to streamline tasks and maximize Return on Investment (ROI) within the Salesforce framework.