Industry: Agriculture
Business Model: Increase Yields and Decrease Costs For Farmers
Location: NY, USA
Salesforce Sales Cloud, Salesforce Service Cloud, tableau, MuleSoft, Slack, Zapier, DocuSign, Dropbox Business, Monday.com
20 Months
Outcome: We provide high-quality agricultural products that help farmers grow healthy crops, improve yields, and maintain sustainable practices for the future.
This was a case of a leading NY, USA based agriculture firm that was looking to transform its operations through technology. As the demand grows to increase yields and decrease costs for farmers, they engaged with Wrinom Solutions to better manage data and optimize business processes by utilizing Salesforce service cloud & CRM solutions.
Reliance on the older, paper-based techniques introduced disparities and inconvenience into the process.
Absence of a program led to failure and missed chances to follow up on learners.
Fluctuations in volume of operations affected outcomes.
Lack of a single interface also posed an issue in the cases of monitoring interactions with customers.
This prompted them to give their handling a try because relying on emails and phone calls only prolonged the time taken to solve a customer’s problem.
Lack of clearly defined processes and a great degree of opaqueness impacted on prioritization of tasks and their distribution.
Wrinom Solutions implemented Salesforce Sales Cloud and Service Cloud to address these challenges and unlock growth opportunities for the client.
Flawless storage lead to regular updating and reduced manual work to access these apps and information.
A Web-to-Lead form was set up to minimize the leads processing time and also to provide quicker turnaround time.
Specific and structured sales and service selling steps where established to ensure coherent and standardized process.
Issue tracking, as well as assignment and resolution, was automated with a strong system to enhance response time.
Resource management was improved and so was production planning and control since the chances of idle time was greatly reduced.
The common data storage contributed positively to the reliability of tasks and improved cooperation.
Automation made it possible and faster to capture and assign leads hence improving overall leads conversion rates.
Organisations had kept standard processes so that the business process flows were predictable and manageable.
Speed and efficiency in issue solving improved customer satisfaction and thus customer loyalty.
Organisations had kept standard processes so that the business process flows were predictable and manageable.
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You may also connect with us by mail at info@wrinom.com
