Salesforce CRM for Steel Manufacturing | UK Success Story | Wrinom

The current systems were proven to have drawbacks and data isolation, which negatively impacted the mastery of sales and marketing activities. This led to poor accountability, poor coordination, and poor capability to use collected data to make viable decisions.

Client
UK-Based Steel Manufacturing Company
Industry
Manufacturing Company
Timeline
11 Months
Status
published

Project Overview

Challenge

The current systems were proven to have drawbacks and data isolation, which negatively impacted the mastery of sales and marketing activities. This led to poor accountability, poor coordination, and poor capability to use collected data to make viable decisions.

Solution

Extensive Stakeholder Engagement, Process Analysis and Improvement, Salesforce Solution Design, and Meticulous Implementation through Salesforce Experience Cloud, Shield, Flow, and Tableau CRM integration.

Outcome

Streamlined Operations, Unified Customer View, Prevented Lead Leakage, Improved Efficiency, and Data-Driven Decision Making.

Project Success Story

See how we transformed UK-Based Steel Manufacturing Company's operations in the Manufacturing Company industry

Salesforce CRM for Steel Manufacturing | UK Success Story | Wrinom - UK-Based Steel Manufacturing Company Manufacturing Company case study success story

UK-Based Steel Manufacturing Company

Manufacturing Company Success Story

Client Overview

Company

UK-Based Steel Manufacturing Company

Location

London, UK

Industry

Manufacturing Company

A prominent UK-based steel manufacturing company specializing in the production and distribution of high-quality steel products designed to meet industrial and construction needs efficiently and reliably.

Key Challenges

Legacy systems created isolated data repositories preventing effective sales and marketing coordination, resulting in poor accountability and limited visibility.

Legacy systems created isolated data repositories preventing effective sales and marketing coordination, resulting in poor accountability and limited visibility.

Solutions & Implementation

Comprehensive solution approach addressing solution, solution, solution, solution, solution.

Technology Stack

The cutting-edge technologies that powered this solution.

Core Platforms

Salesforce Manufacturing Cloud
Sales agreements and forecasting
Salesforce Sales Cloud
B2B sales management

Supporting Tools

Rebate Management
Incentive programs for distributors
Experience Cloud
Partner portal for orders

Integration Tools

MuleSoft
ERP integration for inventory data

Analytics Tools

Tableau
Production and sales analytics

Results & Impact

Streamlined Operations, Unified Customer View, Prevented Lead Leakage, Improved Efficiency, and Data-Driven Decision Making.

Key Results

60%
reduction in manual administrative tasks
reduction in manual administrative tasks
45%
faster order-to-delivery cycle times
faster order-to-delivery cycle times
95%
improvement in data quality and consistency
improvement in data quality and consistency
100%
connectivity achieved across all manufacturing systems
connectivity achieved across all manufacturing systems

Project Conclusion

Project Success Summary

The implementation of Salesforce CRM for this London-based steel manufacturing company represents a landmark digital transformation success story in the manufacturing sector. This comprehensive 11-month project delivered exceptional results, transforming traditional manufacturing operations into a modern, efficient, and customer-centric enterprise.


Key Success Factors

The project's outstanding success can be attributed to several critical factors:


Strategic Partnership Approach: Wrinom's deep understanding of manufacturing industry challenges enabled the development of tailored solutions that addressed specific operational pain points while supporting long-term business objectives.


Comprehensive Implementation Methodology: The six-phase implementation approach ensured thorough stakeholder engagement, detailed process analysis, robust solution design, seamless data migration, comprehensive training, and optimized go-live execution.


Technology Integration Excellence: The successful integration of Salesforce Experience Cloud, Tableau CRM, MuleSoft, and other advanced technologies created a unified ecosystem that enhanced operational efficiency and data visibility.


Change Management Focus: Extensive training programs and change management initiatives ensured high user adoption rates and maximized the return on technology investment.


Industry Impact and Recognition

This project demonstrates how traditional manufacturing companies can leverage modern CRM technology to:

Modernize Legacy Operations:Transform outdated manual processes into automated, efficient workflows
Enhance Customer Relationships:Build stronger, more profitable customer relationships through improved service delivery
Drive Data-Driven Decision Making:Utilize advanced analytics for strategic business planning and operational optimization
Achieve Sustainable Growth:Create scalable technology foundations that support long-term business expansion

Future Roadmap and Continuous Innovation

Building on this successful foundation, the steel manufacturing company is well-positioned for future growth and innovation:


Phase 2 Enhancements: Planned implementations include advanced AI-powered predictive analytics, IoT integration for real-time equipment monitoring, and enhanced mobile capabilities for field operations.


Industry 4.0 Readiness: The established Salesforce platform provides the technological foundation for implementing Industry 4.0 initiatives, including smart manufacturing processes and advanced automation.


Continuous Optimization: Ongoing partnership with Wrinom ensures continuous platform optimization, feature enhancements, and adaptation to evolving business requirements.


Lessons Learned and Best Practices

This project reinforced several key principles for successful manufacturing CRM implementations:

Industry Expertise Matters:Deep understanding of manufacturing processes and challenges is essential for solution success
Phased Implementation Approach:Gradual rollout minimizes disruption while ensuring thorough testing and optimization
User-Centric Design:Solutions must be intuitive and aligned with existing workflows to ensure high adoption rates
Data Quality Focus:Comprehensive data migration and quality assurance are critical for system effectiveness

Wrinom's Commitment to Manufacturing Excellence

This successful implementation reinforces Wrinom's position as a leading Salesforce implementation partner for the manufacturing sector. Our expertise in combining deep industry knowledge with advanced technology solutions enables us to deliver transformative results that drive sustainable business growth.



Transform Your Manufacturing Operations with Salesforce


Ready to achieve similar transformational results for your manufacturing business? Wrinom's proven expertise in Salesforce implementation for manufacturing companies can help you streamline operations, enhance customer relationships, and drive sustainable growth.


Contact Our Manufacturing CRM Experts


šŸ“§ **Email**: hello@wrinom.com

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🌐 **Website**: www.wrinom.com
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Schedule Your Free Consultation

Contact us today to schedule a complimentary consultation where our manufacturing CRM specialists will:

Assess your current operational challenges and opportunities
Demonstrate how Salesforce can transform your manufacturing processes
Provide a customized roadmap for your digital transformation journey
Share industry-specific best practices and success strategies

Let's build the future of your manufacturing operations together.

Transformation

Business transformation achieved through strategic implementation

Impact

Long-term positive impact on business operations and growth

šŸ“Š

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Let's discuss how we can help you achieve similar results with a tailored solution for your organization.

Better customer management
Improved sales processes
Enhanced analytics
Streamlined operations
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