A leading provider of laundry machine maintenance services and equipment for public utility rooms across the Canada and United States. Leveraging Salesforce Service Cloud and advanced automaton, they streamline operations and enhance customer satisfaction.
Key Challenges
1. Independently from the service call, customers control the lease contracts, income and expenses on the Customer’s web portal, laundry appliance maintenance is controlled with the help of the service platform based on Salesforce Service Cloud. Moreover, Customer has improvised the ability of coming up with the mobile app through which the laundry room users, among other features, are able to locate the nearest laundry room, as well as view the directions on using the laundry machines and paying for the laundry services.
2. A test automation engineer was already included in the Customer’s mobile app testing team. An expansion of Wrinom Solution’s business was to develop test cases and scripts that complemented the existing test automation team for the Customer to examine Salesforce-based service platforms and client web portals.
Solutions
1. Communication frequently and performing test automation
Wrinom Solutions had daily interactions with the customer’s development and testing teams where I often wrote automated test scripts to improve performance of the applications built on Salesforce and web portals.
2. Core Functional Testing
Performed smoke tests on the client web portal and service platform to verify the primary features run smoothly both in the Salesforce Service Cloud with other applications.
3. Automated Regression Testing
Created and continuously run automated regression tests that would help protect existing functionality weekly updates for reliability and effectiveness in operations.
4. Mobile App Automation
Wrote test automation scripts for both Android and iOS app, which assisted in simplifying the test process on the mobile app features such as Salesforce interconnects.
5. TestRail Integration for Efficient Reporting
Implemented TestRail in order to perform automated tests, while guaranteeing the test outcome would be reported to the development and testing teams as efficiently as possible to reduce time spent on fixing the issues.
Tools and Technologies Used
1. Salesforce Service Cloud
2. Katalon
3. Jira
4. Microsoft Teams
5. JavaScript
Results Achieved
In order to reduce the impact of GUI control and data display errors in service portals developed in Salesforce-based service portals and web portals, test automation suite was planned. All of these solutions have played a pivotal role in enhancing the reliability of system and in increasing the level of customer satisfaction.
The project is in the second year and works on improving productivity and experience with non-stop working on Salesforce integrated platforms.
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