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Modify Testing Practices for a Leading Australian University with Microsoft Dynamics 365

Microsoft dynamics 365
microsoft dynamics 365
Client Success Story

Industry: Australian University

Business Model: Students, Academics, and Research

Location: Brisbane, Australia

Tools

Microsoft Dynamic 365 CRM, Azure DevOps, TestProject

Timeline

8 Months

Outcome: We provide high-quality education that prepares students for successful careers. Our focus is on fostering critical thinking, practical skills, and a supportive learning environment.

Client Overview

One of the leading universities from Australia, unique for high concern to students, academics, and research, aimed at enhancing testing procedures within Microsoft Dynamics 365 CRM. Lack of a testing team and well-defined processes limited the overall capacity of the university to deliver high-quality software.


Key Challenges Faced By E-Commerce Company

1. Lack of Formal Test Management Processes

Developers were expected to test and this led to the fact that there were no proper procedures to follow when it came to creating test cases, execute them, trace them or even report any bugs that they encountered.

2. Resource Constraints

Due to the scarcity of resources, some tests were conducted halfway, which affected the stability of the software solutions.

3. Manual Testing Bottlenecks

Without Microsoft Dynamics 365 test automation tools, regression as well as smoke testing was a very repetitive and a time-consuming process.


Solutions

1. Implementation of Testing Best Practices

Standardized the testing specifications for more optimized testing strategies for all the testing processes.

Directed the process of test case generation that outlines how the test cases are to be performed and how problems associated with them are to be resolved.

2. Azure DevOps (ADO) Integration

Used Azure DevOps for test management in which all tests, their scheduling, performing and tracking defects are managed from a single place.

Achieved using ADO to optimize the testing lifecycle process and guarantee that there is no issue during the transfer between teams.

3. End-to-End Test Case Development

Developed detailed test strategies for Acceptance testing, Integration testing for functional, structural & system integration as well as behavioral/repeatable to test under worst-case scenarios.

4. Test Automation with TestProject and Testim

Integrated other test automation tools such as TestProject and Testim for performing the smoke and regression test.

It guaranteed faster, more accurate testing across different data sets, which greatly minimized manual actions.

5. Enhanced Traceability and Metrics

Ensured that there is a direct correlation of testing activities and project expectancy.

Benefits – implemented testing metrics from ADO to determine project status, potential risk, and result presentation.


Tools and Technologies Used

1. Microsoft Dynamics 365 CRM

2. Azure DevOps

3. TestProject


Results Achieved

1. Synchronized Testing Processes

In the context of the development phase, testing was better aligned to avoid stopping the project and improve the projects effectiveness.

2. Data-Driven Insights

Utilized aspects from the Azure DevOps’ functionality to identify risks and ensure pristine quality of the product.

3. Enhanced Efficiency with Test Automation

Smoke and regression testing that incorporated automation lowered the number of people’s involvement, offer speedy feedback, and improve the go-live schedule for the software.

4. Improved Stakeholder Satisfaction

Due to the proper testing procedures that have been followed to the later, stakeholders had commended on the efficiency of the tests processes as this enhanced the quality of the released software as well as improving the look and functionality of the software.


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